Gryphon House Policies

Estimated Transit Times

Gryphon House Shipping Map of USA

NOTE: These are estimated times based on past performance and are not guarantees. Estimates are for standard UPS/USPS shipments only and not for large items that ship via truck. Express packages will arrive two full business days after shipment. Express deliveries are made Monday through Friday.

Our Guarantee

Gryphon House guarantees your complete satisfaction with every product you purchase from us. If you are not completely delighted with your purchase, contact us within 30 days to arrange for the return of any unused product, and we will gladly provide you with a full refund, credit or exchange. Due to the nature of the product, there are no refunds or returns on e-books or web-based products.

Damaged Shipments

Examine your shipment carefully when it arrives! Please contact us within 15 days to report your receipt of any damaged items. We'll send a replacement right away and make arrangements for the return of the damaged items.

Defective Products

If a product purchased from us proves to be defective in normal use within one year of purchase, we will repair or replace the merchandise. Some products are also covered by extended manufacturer's warranties. Please call 800-638-0928 for more information.

Return Merchandise Authorization

At Gryphon House, we guarantee the quality and workmanship of the products we sell and your complete satisfaction is our ultimate goal!

If you find it necessary to return an item, please call us at 800-638-0928 to request a Return Merchandise Authorization (RMA). Please provide your order number and billing zip code. This step will ensure that everything goes smoothly with your return. We are not able to accept returns without an RMA number.

Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return authorization process, please contact our customer support team.

Privacy & Security

We value your privacy! We will not sell, rent, or loan your personal information to any third party. Any information you provide to Gryphon House, Inc. will be held with the utmost care. When you access a secure page on our site, the information you send is encrypted immediately for your protection. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions about our privacy and security practices, please email us.


Gryphon House, Inc.
P.O Box 10
6848 Leon’s Way
Lewisville, NC 27023

We can be reached via e-mail at:
You may also reach us toll-free at 1-800-638-0928.

Resale or disclosure of information to third parties

Gryphon House, Inc. does not sell, rent or loan any personal information collected at our site, including contact forms, catalog requests or email lists.

Information collected on the Web site

When you visit this Web site, our Web server automatically collects anonymous information such as log data and IP addresses. We analyze web logs to improve the value of the materials available on our Web site, our site design, product assortments, customer service and special promotions.

We use cookies to store your preferences and to remember you when you return to our Web site. We also use cookies to record session information, such as the item you have in your shopping cart, the pages you click on during your visit to our site, and the Web site you visited immediately before clicking to our site.

We receive and store any personally identifiable information you enter on the Web site, you share when you shop with Gryphon House (online or through our catalogs), or you give us in any other way.

How we use the information we collect

We use the information we collect for various purposes, including:

  • To complete your purchase transactions
  • To provide the services you request
  • To send you our catalogs or other offerings by mail
  • To keep you informed about the status of your orders
  • To identify your product and service preferences so we can notify you of new or additional products, services and promotions that might be of interest to you
  • To notify you of product recalls or provide information concerning products you have purchased
  • To improve our merchandise selections, customer service and overall shopping experience.

If you supply us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please call us toll-free at 1-800-638-0928.

We strive to send emails only to those who want to receive them. If you do not want to receive future emails from Gryphon House, you can click on the unsubscribe link at the bottom of any email communication sent by us and hit send.

As some of our promotions may already be in process before you submit your request, you may continue to receive some offers after you send us a request not to use your information for a specified marketing purpose. We appreciate your patience and understanding in giving us time to carry out your request.

We do not partner with or have special relationships with any Ad Server companies.


When transferring and receiving data exchanged with our site, we use SSL (Secure Sockets Layer) — the highest standard in online encryption technology — to ensure that your personal and credit card information remains secure. SSL encryption allows you to shop with confidence, knowing that only you and Gryphon House have the ability to access your information. We have appropriate security measures in place at our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.

You may purchase online merchandise by calling us toll-free at 1-800-638-0928 (Monday — Friday, 8 am — 6 pm EST). One of our customer service associates will gladly take your order.


By using this Web site, you accept the policies set forth in this Privacy and Security Statement. We may amend this policy at any time. If we make any material changes in the way we collect or use your information, we will notify you of these changes by posting the policy changes to our Web site and provide you with the ability to opt out of these new uses.

Promotional Codes and Sale Restrictions

Restrictions apply to all Gryphon House, Inc. promotional codes, coupons, and giveaways.  A promotional code or coupon cannot be paired with any other promotional code or coupon and will not apply to any sale or clearance item.

Free shipping promotional codes and coupons only apply to items that are in stock. Items listed as “Drop Ship” do not meet the requirements of free shipping promotions and will have full freight costs. Applicable items will ship via USPS or UPS Ground to US contiguous states only.